The Organization

Nonprofits – both the organizations and the individuals who work for them – recognize that they need AI but often don't know where to start. Springboard AI bridges that gap with live training that moves mission-driven professionals from reluctance to confident use in a single 90-minute session. During our 2026 pilot, designed and delivered by PLAI  and fiscally sponsored by Forward Global, 510 nonprofit professionals attended one of four 90- minute virtual sessions with attendance ranging from 100 to 240.

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Following this successful pilot, we are now scaling up, preparing to train thousands of nonprofit staff each week. And for the many organizations that need help but aren’t sure which questions to ask, we’re building the sector’s leading AI Resource & Referral Hub.

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This is an exciting opportunity to join an early stage organization and contribute to our first product launch later this year. 

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Your Role

The Program and Operations Associate supports day-to-day execution at SpringboardAI and will be heavily involved in launching our first training program in Fall 2026. As an early member of a startup team, your work will be broad and fluid with responsibilities spanning revenue support, program delivery, and operations. You’ll  work with internal team members, external funding partners, our trainers, and platform and technical providers.

 

Responsibilities and Performance Metrics

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FUNDRAISING & DEVELOPMENT SUPPORT

• Identify and research prospective funders 

  • By month 1: with Founder/CEO and fund-raiser, define criteria for funders, identify 25 funders and prepare consistent, valuable backgrounders for targets, including contact info and email script

• Support funder meetings: 

  • Ongoing: ensure meeting materials (briefing docs, decks, logistics) are prepared on time and error-free

• Maintain CRM

  • Ongoing: maintain database to be error-free and consistent; maintained on an ongoing basis

  • Individual contacts all staged, dated and with next steps available for a team review weekly. 

• Own funder inquiry responses: 

  • By month 2: Define process for, and own execution of, funding inquiries  

  • Serve as primary point of contact for inbound inquiries. 

  • Track and respond to every inbound inquiry within 1 business day.

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REGISTRATION & PLATFORM OPERATIONS

• Help define, document and manage registration workflow:  

  • By launch: 

    • Create an approved,  written, & repeatable registration SOP

    • Run all onboarding workflows

    • Answer all registration questions with a ½ day response time, (by month 4 the expectation is that you’ll be doing all of this independently, once we establish answers for repeated questions.

  • By month 2, build and maintain a registration FAQ based on insights and analysis from managing workflow 

• Setup and Maintain Platform database (registrants and participants) plus reporting

  • By launch + 3 weeks:  

    • Ensure participant/platform data is accurate, not duplicative

    • Build report for analyzing given metrics (w/COO)

• Live session troubleshooting:  Contribute to real-time technical/logistical problem solving during practice and live sessions 

• Operate with a continuous improvement mindset: Consistently identify potential fixes for repeated issues in process or platforms; demonstrating understanding of the ‘cost’ of fixes, and what’s worth the investment 

• Learn to use and maintain website and platforms on a timely basis

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ADMIN & OTHER

• Support CEO/founder and fund-raiser as needed on scheduling

• Other admin requests handled within agreed turnaround windows; By month 3, zero missed deadlines flagged

• Process Improvement:

  • By month 4: 

    • Consistently demonstrate proactive and independent problem solving

    • Identify and implement suggestions for organizational process improvement, soliciting regular feedback from internal leadership

    • Demonstrate understanding of tradeoffs and judgement in recommendations for process optimization

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About You (and Us!)

We're building a culture of low ego, high standards, and useful feedback—for how we collaborate and the quality of our work—while moving quickly to meet a real need in the social sector.

We seek a candidate who is curious, flexible, and comfortable in a startup environment where requirements may be ambiguous and evolving. It will require you to ask questions, and  ‘build the ship as we’re sailing it’. 

 

The work will rely on you having:

• A customer-focused orientation

• A continuous-improvement mindset, with high standards for detail and accuracy

• A calm demeanor under pressure during live sessions

• Strong judgment and communication skills when working with multiple stakeholders inside and outside of the company

Your enthusiasm for AI’s impact in the social sector will likely make the work more fulfilling and interesting, as will your comfort using new tools to make us effective and efficient.

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Logistics

Location: Primarily remote with the expectation that you can work with a high overlap with  PST business hours. The team is currently in the Bay Area, so if you are in the Bay Area, we’d like to be in person 1-2x per month.

Employment Type: Full-time (will consider part-time). If full time, the position includes benefits including PTO and healthcare. 

Reports to: COO

Compensation: $62-75k based on experience 

Timing: Immediate

 

How to Apply

We require that all applicants fill out an application form to help us get to know you. We take your time and effort to apply seriously, and read everything that you send. The form also requires that you upload a resume and cover letter The form can be found here and applications will be reviewed on a rolling basis.